Solass - Unleashing the power of knowledge

All companies are dependent on experts. Experts create intellectual assets such as the documents, policies, procedures and systems that enable the business to operate. They act as gatekeepers to those assets. Experts are sources of knowledge for other employees, clients and suppliers. However, experts are not always available to pass on their knowledge. Some are too busy to have enough time to share their knowledge. Others leave the company or retire. The knowledge of experts, so vital to the company, can be under-utilised, inaccessible and lost completely from the organisation. Such problems impact on the efficiency and competitiveness of the company.

Without a Knowledge Solution

The finite capacity of experts leads to bottlenecks within the organisation

The importance of hidden knowledge is often not recognised until the expert is unavailable

Experts are gatekeepers to the company’s expertise and knowledge

Much advice is informal and cannot be authenticated

Existing knowledge in documents and systems is unstructured and inflexible

With a Knowledge Solution

The experts’ knowledge is proactively captured, structured and stored

The knowledge from experts is integrated with knowledge held in documents and computer systems

The dependency on the availability of the expert is removed

Knowledge is disseminated by publishing to structured documents and the web

Computer systems can reuse the knowledge efficiently

The knowledge solution comprises the PCPACK software and the training, consulting and support needed to establish and maintain a knowledge culture within a company.

PCPACK is a unique software product that uses a range of psychology-based tools within a software framework. It enables organisations to acquire, validate, manage and publish knowledge in an efficient and structured manner. The resulting knowledge base contains expertise that was previously locked inside the heads of key individuals, combined with knowledge held in documents and systems.

Highly experienced consultants mentor the deployment of the solution in the company. The consultants help to identify and evaluate the knowledge assets vital to the business, including those held within existing software applications or on the company’s intranet.

The company’s own personnel are trained and supported by our consultants to have the necessary skills to acquire and store the prioritised knowledge assets in the knowledge base. The knowledge is shared with users through publication in documents and on the intranet. It is also shared with other systems using automatic translation methods.

A knowledge acquisition and management solution overcomes the problem of expertise residing with a few key experts. It enables more effective distribution of knowledge and information around the organisation, resulting in more productive employees and a faster transfer of skills. This can enable multiple experts to establish best practices across the organisation and it also provides a highly effective means for new starters to learn the skills they require whilst simultaneously documenting the knowledge for future uses. A knowledge solution overcomes the problem of losing key experts due to staff attrition whilst relieving pressure on experts allowing them to get on with what they do best - creating intellectual capital for the company.